Posted: Nov 8, 2024
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Director of Advancement Services

Connecticut College - New London, CT
Full-time
Salary: $90,000.00 - $110,000.00 Annually
Application Deadline: N/A
Department Unit / Unit Manager
The Director of Advancement Services (AS) provides strategic leadership and management of the Advancement Services Department. Reporting to the Vice President of Advancement, the Director provides vision and management for implementing and maintaining value-added advancement technology to achieve divisional and college-wide goals. This oversight includes, but is not limited to: Information and technology systems, including Advancement technology infrastructure acquisition and administration; prospect management; data management; gift accounting; reporting; and analytics.

The Director works closely with Advancement stakeholders and institutional stakeholders to ensure that AS serves divisional and institutional needs and is customer-service oriented and donor-centric. This role aligns technology infrastructure, business processes, and policies with the priorities and resources of the division.
 
The Director works closely with the Vice President for Advancement and Advancement Directors to reflect the division’s organizational vision and goals both short and long-term. This position supports the Vice President for Advancement and Campaign leadership in developing and implementing campaign initiatives. This role leads Advancement’s data integrity and compliance initiatives, serving as the division’s data steward. The Director is responsible for resource allocation within the Advancement Services budget.

The Director of Advancement Services demonstrates familiarity with the field’s concepts and a command of industry standards and procedures. The position requires judgment and ability to act independently to plan and accomplish goals. The Director performs other related duties as assigned.
 
ESSENTIAL FUNCTIONS:
  • Lead Advancement Services to develop annual and multi-year goals to achieve overall success for the division
  • Oversee CRM-related division-wide vision, strategic planning, and implementation based on data- driven needs. Provide guidance on CRM priorities and projects. Develop measurements and tactics to achieve goals
  • Manage CRM technology lifecycle from needs analysis through acquisition and implementation
  • Manage business process documentation, training, and adherence to established guidelines
  • Manage, mentor and supervise a team of seven professionals in CRM management, management information systems, and gift accounting
  • Manage all advancement services including gift/pledge and biographical records, prospect management, data analytics, and reporting
  • Maintain an efficient, collegial, and proactive work environment within Advancement Services
  • Manage the compliance and ethical standards of Advancement Services in accordance with the Internal Revenue Service, the Council for the Advancement and Support of Education (CASE), and the European Union’s General Data Protection Regulation (GDPR)
  • Serve on relevant institutional committees as needed

EDUCATION AND SKILLS:

  • Bachelor’s Degree and 5+ years of transferable experience
  • Must be proficient in Salesforce, Microsoft Office Suite, and data analysis
  • An understanding of the higher ed fundraising landscape preferred
  • Competency in data architecture and data curation principles as it relates to CRM system management
  • Demonstrated approach to collaborative problem solving
  • Strong strategic planning and organizational skills
  • Ability to work in a timely manner with multiple deadlines and priorities
  • Superior interpersonal, communication and customer service skills
  • Strong written, verbal, and presentation skills
  • Ability to think conceptually and analytically
  • Ability to work both independently and collaboratively in support of the division’s and the College’s strategic vision and goals with a high standard of integrity and ethics