Business Analyst

Position Summary:
This team member will work closely with clients and Sleek’s internal team to drive process improvements, deliver training, and provide technical support for Quick Start Suite (QSS) packages, a product built on Salesforce Education Cloud and Nonprofit Success Pack. This role leads customers through business process assessments, requirements gathering, and hands-on training during the implementation process. The ideal candidate combines Salesforce technical skills with advancement experience and is passionate about helping users implement best practices, leveraging the full potential of Sleek’s QSS solution.

Key Responsibilities

• Deliver QSS Training and Workshops: Conduct training sessions and workshops on QSS to ensure customers are equipped to use Sleek’s solutions effectively. Solicit configuration ideas as needed.
• Requirement Gathering & Specifications: Partner with customers to identify and document configuration requirements. Develop precise specifications to guide customizations and process improvements.
• Process Analysis and Optimization: Evaluate and improve customer processes, recommending modifications and automation opportunities to streamline operations and improve efficiency. Create and validate reports to support data-driven decisions and processes.
• Customer Relationship Management: Build and maintain strong relationships with client stakeholders to ensure engagement and satisfaction. Serve as the primary point of contact throughout the implementation and training phases, addressing client inquiries and providing regular updates.
• Continuous Learning and Knowledge Sharing: Develop and maintain training resources, guides, and knowledge-sharing tools for clients and internal teams. Stay updated on industry best practices and new Salesforce features, integrating insights to enhance Quick Start Suite delivery.
• Ad Hoc Analysis: Conduct targeted analyses to troubleshoot and resolve specific operational issues or optimize current processes.

Qualifications

• Education: Experience in nonprofit or higher education sectors and Salesforce experience highly preferred.
• Certifications: Salesforce Admin Certification required; Nonprofit Cloud Consultant (NPSP) Certification, Education Cloud Consultant, or OmniStudio Consultant preferred.
• Skills:
• Proven experience translating complex needs into actionable solutions
• Strong analytical and problem-solving skills, with an eye for detail
• Ability to influence and drive change constructively
• Skilled in workflow analysis and process documentation
• Excellent written and verbal communication, able to distill complex ideas for various audiences
• Team-oriented with a collaborative approach
• Self-driven with strong organizational and time-management skills