Senior Vice President, Services

Senior Vice President, Services

Location: Remote

About the Role

The Senior Vice President, Services is responsible for leading Gobel’s Philanthropy Services and Research teams, driving performance, professional development, and operational excellence. The SVP fosters a high-performing, collaborative culture, ensuring cross-functional alignment across divisions and promoting innovation, operational rigor, and continuous improvement.

This role shapes the strategy and evolution of Gobel’s service and research offerings, identifies opportunities to enhance internal capabilities, and ensures the team consistently delivers superior products and services. The SVP monitors service portfolios, manages pipelines, drives achievement of revenue and utilization targets, and maintains the highest standards for client deliverables.

While the primary focus is on leadership and team development, the SVP also partners with clients as a strategic advisor, providing guidance on complex projects, systems, and fundraising strategies. This includes shaping client initiatives, mentoring client teams, and offering expertise on analytics, technology, and best practices in philanthropy services.

The position requires senior leadership, people development expertise, and the ability to translate organizational vision into actionable results across both GOBEL and client engagements.

Responsibilities

Team Leadership

• Oversee services and research portfolios and pipelines, ensuring the achievement of revenue, utilization, and engagement deliverables while maintaining the highest standards for client outcomes.
• Lead, coach, and mentor services and research team members, providing guidance on professional development, engagement management, and potential roadblocks.
• Create and manage onboarding timelines for new hires, including schedules, tasks, training, and materials.
• Hold regular check-ins with services and research team members to review progress, discuss outcomes, and drive continuous improvement.
• Identify and implement innovative strategies to enhance services across data, infrastructure, and development areas.

Business Development

• Participate on business development calls, as needed, to help secure engagements.
• Present at conferences and webinars as needed.
• Proactively identify opportunities to enhance client impact through expanded services and value-added offerings throughout engagements.

Client Engagement

• Provide consulting services to clients through various methods of interaction, including onsite visits, virtual video sessions, and phone sessions.
• Assist clients in laying out the necessary workflows, data framework and foundation to implement various programs or products, such as grateful patient programs, campaigns, pipeline development, artificial intelligence tools, and machine-learning models.
• Assess current state data ecosystems to recommend and build improved, efficient workflows and CRM data structures.
• Assist clients in strengthening the partnership between operations staff and frontline fundraisers.
• Provide training for operations functions, including areas such as fundraising management systems, prospect management, research, screening/modeling tools, and workflows for staff members at client organizations.
• Develop, deploy, and support reporting for Gobel’s identified KPIs (Key Performance Indicators), machine learning tool (G2G), and custom dashboards, and other metrics for analysis.
• Create customized reports, queries, and exports within CRM platforms, BI tools, and MS Power Platforms.
• Develop engagement opportunities to position GOBEL as leaders in the Philanthropy Services field.

The responsibilities outlined above are representative of the role but are not all-inclusive. Additional duties, responsibilities, and expectations may be assigned as needed.

Qualifications

Leadership & Professional Experience

• Prior five (5) or more years of supervisory experience leading, mentoring, coaching, training, and supervising employees.
• Ten (10) or more years of experience working in healthcare philanthropy operations, healthcare philanthropy programs, including direct experience across multiple healthcare institutions.
• Proven ability to lead cross-functional teams and collaborate with other divisions to drive alignment and results.
• Demonstrated ability to lead and develop leaders at multiple levels within an organization.
• Strong strategic thinking and executive leadership across large, complex organizations.
• Track record of driving innovation and continuous improvement in service delivery and team performance.
• A proven track record of effectively interacting with stakeholders at leadership levels.
• Experience with budgeting, financial planning, and performance metrics both with teams or projects.
• Experience in developing organizational strategy, operational processes, and staff training/education initiatives.
• Proven ability to identify opportunities for process improvements, enhance operational efficiency, and solve complex organizational challenges.
• Strong listening skills with the ability to serve as a positive mentor and trainer on client engagements.
• Ability to work effectively both independently and in a collaborative team environment.
• Detail-oriented, highly responsive, and possessing excellent project management skills.

Client Engagement & Technical Expertise

• Demonstrated ability to build strong partnerships and provide high-quality client service.
• Broad expertise in philanthropy services theory and practice.
• Knowledge and capability to develop, deploy, and support client reporting and analytics.

Education & Continuous Learning

• Bachelor’s degree
• Ability and desire to stay current with industry best practices, emerging trends, and innovations in healthcare philanthropy.
• Preferred participation in industry groups, professional associations, or conferences to maintain thought leadership and network with peers.

This position requires travel to be onsite with the clients at certain points throughout the engagement, most times by yourself and sometimes alongside other members of GOBEL. Travel for client engagements should not exceed 40 percent of the position’s time. When not onsite with clients, the SVP will work remotely from their home office.

Additional travel may be required beyond client visits for company team meetings, annual summits, and potentially for business development and/or conferences.

The SVP will report to the EVP & Chief Engagement Officer.

GOBEL offers compensation in the range of $180,000 - $225,000, commensurate with experience, along with the opportunity to earn an annual bonus. In addition, GOBEL provides a comprehensive benefits package that includes company-paid medical, dental, vision, and prescription coverage; disability and life insurance; and a retirement savings plan (401(k)) with company match. Employees also receive twelve (12) paid holidays and unlimited paid time off (PTO).

References may be requested as part of the interview process.