Data Services Administrator

The Data Services Administrator leads the Data Services team within Advancement Services, overseeing the administration, integration, and optimization of key information systems, including the donor and alumni CRM, online engagement platforms, and payment portals. This role combines strategic oversight with operational management, ensuring data integrity, reporting accuracy, and scalable solutions that support the university's advancement goals. The Data Services Administrator provides actionable insights and recommendations to senior leadership, drives process improvements, and supervises a team of data professionals to deliver efficient, reliable, and innovative services across the advancement portfolio.

KEY RESPONSIBILITIES

1. Administers the donor and alumni relations database, online payment portals and related information systems, including maintaining user accounts, committing global changes, reporting, authoring queries, and overseeing data integrity projects. Integrates biographical and transactional data from external systems including the student information system, online transaction systems and prospect research systems as appropriate. Maintains standards including security, accuracy, data loading and duplicate elimination. Serves as a liaison with the UC Merced Information Technology staff on infrastructure to ensure improvements to the database, testing of updates, and adherence to University security practices.

2. Meets with end-users to establish and analyze user requirements, needs and specifications as required for their reporting needs. Interprets their requests, understands what they need and why, and designs and delivers effective products tailored for each target audience. Acts as a resource to others to solve problems; ensure that decision-makers are aware of the risks and limitations of data, information, and analyses provided.

3. Designs custom and ad-hoc reports to monitor fundraising performance, generate lists, and provide data-driven insights about constituents. Compiles, reviews, and verifies data for mandated reporting requirements including, University of California Office of the President quarterly and annual reports, Voluntary Support for Education (VSE) reports, Campaign Progress reports and other reports as requested by senior management and Philanthropy and Strategic Partnerships staff. Maintains a working knowledge of applicable policies and procedures related to private support to ensure report integrity.

4. Supervises a staff of two Data Services Staff, including responsibility for performance management, training, and career development. Delegates duties and projects according to staff ability and workloads. This position requires responsibility for supervising, directing, and evaluating the work of subordinate employees and exercising independent judgment in the administration of department policies and procedures.